Archive for 'Performance Management'
The one thing you need to know about performance…
Posted on21. Sep, 2010 by susan.
…and retention. Warning: What you are about to read is so obvious you’ll wonder why you haven’t already used it in selection and performance management! Enjoyment Performance Theory states that an individual will perform more effectively in a job if that individual: 1. Enjoys the tasks required by that job; 2. Has interests that relate to the [...]
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Can you deliver on your Client Value Proposition?
Posted on14. Sep, 2010 by susan.
When you make a promise to a client, are you confident your staff can – and will – keep it? Many businesses, especially in financial services, struggle to identify and define their client value proposition (CVP). The AFA 2010 White Paper provides valuable insights from consumer research. One area covered in the research was ‘loyalty drivers’. [...]
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Communication failure
Posted on06. Sep, 2010 by susan.
If I had to pick one issue that is the most prevalent in my work with teams, it is – without doubt - communication. Experience with our Team Health Check shows that this is the hardest thing for many team leaders to get right, despite their best intentions. Here are some of the reasons why communication [...]
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Banking on your reputation
Posted on10. Aug, 2010 by susan.
If your chances of being hired or promoted – or winning a new client - depended 20% on your qualifications and 80% on your reputation, would you need to change your behaviour? I’m sure for most readers, the answer is ‘no’ because you are already aware of how important your reputation is to your success. In [...]
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Why is it so hard to get lasting results from team-building activities?
Posted on12. Jul, 2010 by susan.
Often when we think a team isn’t as productive as it could be, our first reaction is to spend some money on team-building exercises, often off-site. In my experience, your typical team-buildling challenge or social activity is great for getting out of the office and having some fun together… What they’re not great for is [...]
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When does a ‘group’ become a ‘team’?
Posted on06. Jul, 2010 by susan.
This question came to mind last weekend, when I had the good fortune to attend ‘Wintersong 2010′ an annual choral workshop held in the Blue Mountains. The weekend revolved around learning and performing diverse works arranged for choir - with 90 other singers from all over the country. Composer and musician, Paul Jarman led us in an amazing workshop. [...]
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Could your team use a tune-up?
Posted on21. Jun, 2010 by susan.
My car currently has a small niggling problem that’s not serious, but I know I should do something about it. Perhaps you’ve had a similar experience, with a car, computer or other technology? Have you ever had the same sort of nagging thoughts about your team at work? Things are running smoothly, but you know they could probably be [...]
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Case Study: Team Tuning
Posted on21. Jun, 2010 by susan.
Many businesses are blessed with highly motivated and engaged staff who are industriously working toward their strategic goals. Working as a team comes naturally to these employees and they are keen to find ways to work better together. I was fortunate enough to work with one such team recently to fine-tune their team performance. Process All five members of [...]
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What do you want?
Posted on07. Jun, 2010 by susan.
Last week, our single question survey asked readers “What is the one people management issue that is causing you the most pain right now?” The response was fantastic! Thanks for all your contributions. Didn’t see it? It’s not too late to give us your answer and have it added to our list of topics for future webinars [...]
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When does a 'group' become a 'team'?
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Wondering what your team's thinking?
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Are you compliant with employment standards?
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1 in 3 candidates lie. Will you hire a liar?
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Looking for some workplace magic?
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Fran: Great points made here Susan, I would say that all...
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susan: Thanks, William, for your comment. Your approach ...
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William Mills: Our CVP is well understood and most importantly it...
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John Drury: Hi Susan I totally agree with your article. Coa...