Archive for 'Teams'
The 2 main reasons you don’t delegate
Posted on29. Sep, 2011 by susan.
In my years of coaching and observing managers, one of the main obstacles I see the majority of them face is delegation of their work. If I was to nominate one characteristic that would make the biggest difference to their chances of success (or stress) it would be the degree to which they are able [...]
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Why job fit matters for business
Posted on02. Aug, 2011 by susan.
Career guru Kate Southam, wrote on her Cube Farmer blog last week “Whether it is a pair of shoes or a job role, wrong fit hurts”. The wrong fit hurts employees and the companies they work for, their colleagues and their customers. The discomfort they are feeling radiates in all directions and can have substantial [...]
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Critical skill shortage 1: Communication
Posted on09. May, 2011 by susan.
Last week’s article on the ‘Top 5′ critical skills in short supply in Banking and Finance generated a lot of interest. As a result of your feedback, we’re going to spend the next few weeks looking at each of the 5 areas of skill shortage in turn – beginning with communication – and give you [...]
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Top 5 critical skills in shortfall
Posted on02. May, 2011 by susan.
The Kelly Skills at Work 2010 study uncovered a serious skills shortage in the Banking and Finance Sector in the Asia Pacific region. The five skills most in demand are also those considered most critical for mid to senior level managers across all industries. Of all organisations surveyed, 88% said the shortage of staff with the [...]
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Looking for fresh ideas? Ask your staff!
Posted on14. Mar, 2011 by susan.
The people working for you are an often untapped source of ideas. Companies such as Google and Apple are renowned for their ability to use this resource. Are you making the most of yours? Tomorrow I’m facilitating an annual strategic planning day for a client I’ve been coaching since 2004. As an established and successful [...]
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Is ignorance really bliss?
Posted on31. Jan, 2011 by susan.
“When ignorance is bliss, ’tis folly to be wise.” – Thomas Gray, 1742. We often hear this quote, but would living by it be a useful strategy? In business and at work, as in other areas of life, we may experience: 1. Blissful ignorance – not knowing you don’t know. Often comes before a crisis! [...]
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Your easy performance management checklist
Posted on15. Nov, 2010 by susan.
Viewers of last Wednesday’s webinar were suprised to learn that most performance management processes are a big waste of time. How do you assess the value of your process? Here’s an easy checklist: 1. Do you have all the information you need to set meaningful goals ? 2. Do all your employees get to have a [...]
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The one thing you need to know about performance…
Posted on21. Sep, 2010 by susan.
…and retention. Warning: What you are about to read is so obvious you’ll wonder why you haven’t already used it in selection and performance management! Enjoyment Performance Theory states that an individual will perform more effectively in a job if that individual: 1. Enjoys the tasks required by that job; 2. Has interests that relate to the [...]
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Can you deliver on your Client Value Proposition?
Posted on14. Sep, 2010 by susan.
When you make a promise to a client, are you confident your staff can – and will – keep it? Many businesses, especially in financial services, struggle to identify and define their client value proposition (CVP). The AFA 2010 White Paper provides valuable insights from consumer research. One area covered in the research was ‘loyalty drivers’. [...]
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Communication failure
Posted on06. Sep, 2010 by susan.
If I had to pick one issue that is the most prevalent in my work with teams, it is – without doubt - communication. Experience with our Team Health Check shows that this is the hardest thing for many team leaders to get right, despite their best intentions. Here are some of the reasons why communication [...]
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When does a 'group' become a 'team'?
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Wondering what your team's thinking?
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Are you compliant with employment standards?
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1 in 3 candidates lie. Will you hire a liar?
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Looking for some workplace magic?
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susan: Thanks, William, for your comment. Your approach ...
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William Mills: Our CVP is well understood and most importantly it...
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John Drury: Hi Susan I totally agree with your article. Coa...
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