Top 5 critical skills in shortfall
Posted on 02. May, 2011 by susan.
The Kelly Skills at Work 2010 study uncovered a serious skills shortage in the Banking and Finance Sector in the Asia Pacific region. The five skills most in demand are also those considered most critical for mid to senior level managers across all industries. Of all organisations surveyed, 88% said the shortage of staff with the [...]
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How referable is your business? (continued)
Posted on 19. Apr, 2011 by susan.
Following on from our article last week – ‘How referable is your business?’ – see below for a further two tips on how you can build up your referral business. Step 3 – Acknowledge your clients’ fear and make them look good Your client may often wonder whether the referral process will take up too [...]
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How referable is your business?
Posted on 12. Apr, 2011 by susan.
Lead generation is now more important than ever and client referrals are the most profitable way to build your business. Do you have a systematic referral process that makes it easy for your clients to refer you to others? Given the volatility in the market and the caution among clients, it is now more important [...]
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Four simple questions to bring you more referrals
Posted on 05. Apr, 2011 by susan.
A couple of weeks back, I was eating lunch with a business colleague I’ve known for years when she asked “What is it exactly that you can do for my clients?” We talk all the time about why ‘referral clients’ are the best clients. We know why we want them and having clients referred to [...]
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Are you ready for the long goodbye?
Posted on 29. Mar, 2011 by susan.
Last week’s article on how many employees want to change jobs – and why – had some great feedback. If you missed the article, click here to read it. Among the responses to the article was this: Hi Susan Sometimes I can’t let your articles go by without comment. I am stunned at the stats. [...]
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Latest research bosses should know about
Posted on 22. Mar, 2011 by susan.
According to the latest annual ‘Hunting the (Hidden) Hunters’ report from CareerOne, longer hours, inadequate resources and a reluctance of organisations to increase salaries are factors driving workers to hand in their resignation. 82% of Australian workers considered changing jobs last year 37% of employees are actively pursuing new roles The following comment was posted [...]
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Looking for fresh ideas? Ask your staff!
Posted on 14. Mar, 2011 by susan.
The people working for you are an often untapped source of ideas. Companies such as Google and Apple are renowned for their ability to use this resource. Are you making the most of yours? Tomorrow I’m facilitating an annual strategic planning day for a client I’ve been coaching since 2004. As an established and successful [...]
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The results are in! Thank you for your feedback
Posted on 14. Feb, 2011 by susan.
A few weeks ago, we asked for reader feedback on our weekly e-newsletter. Here is a summary of what our readers had to say: 1. How often do you read the updates? 60% read the newsletter frequently or always and 32% read it sometimes. As a small (one man) business I welcome any opportunity to [...]
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What makes a good manager?
Posted on 07. Feb, 2011 by susan.
What makes ‘a good manager’? Leadership Management Australasia (LMA) released a summary of the key findings of the Leadership, Employment and Direction (LEAD) Survey in December 2010. This list of ’22 Characteristics of Good Managers’ makes interesting reading. How many can you check off for yourself or your managers? Is trustworthy and open in approach [...]
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Is ignorance really bliss?
Posted on 31. Jan, 2011 by susan.
“When ignorance is bliss, ’tis folly to be wise.” – Thomas Gray, 1742. We often hear this quote, but would living by it be a useful strategy? In business and at work, as in other areas of life, we may experience: 1. Blissful ignorance – not knowing you don’t know. Often comes before a crisis! [...]
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When does a 'group' become a 'team'?
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Wondering what your team's thinking?
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Are you compliant with employment standards?
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1 in 3 candidates lie. Will you hire a liar?
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Looking for some workplace magic?
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Fran: Great points made here Susan, I would say that all...
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susan: Thanks, William, for your comment. Your approach ...
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William Mills: Our CVP is well understood and most importantly it...
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John Drury: Hi Susan I totally agree with your article. Coa...