Tag Archives: clients
Why job fit matters for business
Posted on02. Aug, 2011 by susan.
Career guru Kate Southam, wrote on her Cube Farmer blog last week “Whether it is a pair of shoes or a job role, wrong fit hurts”. The wrong fit hurts employees and the companies they work for, their colleagues and their customers. The discomfort they are feeling radiates in all directions and can have substantial [...]
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Critical skill shortage 1: Communication
Posted on09. May, 2011 by susan.
Last week’s article on the ‘Top 5′ critical skills in short supply in Banking and Finance generated a lot of interest. As a result of your feedback, we’re going to spend the next few weeks looking at each of the 5 areas of skill shortage in turn – beginning with communication – and give you [...]
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Top 5 critical skills in shortfall
Posted on02. May, 2011 by susan.
The Kelly Skills at Work 2010 study uncovered a serious skills shortage in the Banking and Finance Sector in the Asia Pacific region. The five skills most in demand are also those considered most critical for mid to senior level managers across all industries. Of all organisations surveyed, 88% said the shortage of staff with the [...]
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How referable is your business? (continued)
Posted on19. Apr, 2011 by susan.
Following on from our article last week – ‘How referable is your business?’ – see below for a further two tips on how you can build up your referral business. Step 3 – Acknowledge your clients’ fear and make them look good Your client may often wonder whether the referral process will take up too [...]
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How referable is your business?
Posted on12. Apr, 2011 by susan.
Lead generation is now more important than ever and client referrals are the most profitable way to build your business. Do you have a systematic referral process that makes it easy for your clients to refer you to others? Given the volatility in the market and the caution among clients, it is now more important [...]
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Four simple questions to bring you more referrals
Posted on05. Apr, 2011 by susan.
A couple of weeks back, I was eating lunch with a business colleague I’ve known for years when she asked “What is it exactly that you can do for my clients?” We talk all the time about why ‘referral clients’ are the best clients. We know why we want them and having clients referred to [...]
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The results are in! Thank you for your feedback
Posted on14. Feb, 2011 by susan.
A few weeks ago, we asked for reader feedback on our weekly e-newsletter. Here is a summary of what our readers had to say: 1. How often do you read the updates? 60% read the newsletter frequently or always and 32% read it sometimes. As a small (one man) business I welcome any opportunity to [...]
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Is ignorance really bliss?
Posted on31. Jan, 2011 by susan.
“When ignorance is bliss, ’tis folly to be wise.” – Thomas Gray, 1742. We often hear this quote, but would living by it be a useful strategy? In business and at work, as in other areas of life, we may experience: 1. Blissful ignorance – not knowing you don’t know. Often comes before a crisis! [...]
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December? Already? Really? Really!
Posted on06. Dec, 2010 by susan.
It’s common at this time of year for us to wonder where the year has gone… Perhaps you’re also wondering what you’ve actually achieved this year, especially if you didn’t start 2010 with some clear goals in mind. As we reflect on the past year and prepare for the next, consider starting a ‘done’ list [...]
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Can you deliver on your Client Value Proposition?
Posted on14. Sep, 2010 by susan.
When you make a promise to a client, are you confident your staff can – and will – keep it? Many businesses, especially in financial services, struggle to identify and define their client value proposition (CVP). The AFA 2010 White Paper provides valuable insights from consumer research. One area covered in the research was ‘loyalty drivers’. [...]
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When does a 'group' become a 'team'?
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Wondering what your team's thinking?
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Are you compliant with employment standards?
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1 in 3 candidates lie. Will you hire a liar?
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Looking for some workplace magic?
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susan: Thanks, William, for your comment. Your approach ...
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William Mills: Our CVP is well understood and most importantly it...
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John Drury: Hi Susan I totally agree with your article. Coa...
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