Tag Archives: communication
Giving feedback? Remember the other F-words
Posted on20. Oct, 2011 by susan.
Feedback is one area some people struggle with when managing staff. Remembering some other f-words could make it easier! Here are some quick tips to giving feedback that will be well received and acted upon: 1. Always give feedback face-to-face. 2. Giving feedback on a frequent basis makes it normal and expected. 3. Be fair [...]
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Critical skill shortage 1: Communication
Posted on09. May, 2011 by susan.
Last week’s article on the ‘Top 5′ critical skills in short supply in Banking and Finance generated a lot of interest. As a result of your feedback, we’re going to spend the next few weeks looking at each of the 5 areas of skill shortage in turn – beginning with communication – and give you [...]
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How referable is your business? (continued)
Posted on19. Apr, 2011 by susan.
Following on from our article last week – ‘How referable is your business?’ – see below for a further two tips on how you can build up your referral business. Step 3 – Acknowledge your clients’ fear and make them look good Your client may often wonder whether the referral process will take up too [...]
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How referable is your business?
Posted on12. Apr, 2011 by susan.
Lead generation is now more important than ever and client referrals are the most profitable way to build your business. Do you have a systematic referral process that makes it easy for your clients to refer you to others? Given the volatility in the market and the caution among clients, it is now more important [...]
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Four simple questions to bring you more referrals
Posted on05. Apr, 2011 by susan.
A couple of weeks back, I was eating lunch with a business colleague I’ve known for years when she asked “What is it exactly that you can do for my clients?” We talk all the time about why ‘referral clients’ are the best clients. We know why we want them and having clients referred to [...]
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Looking for fresh ideas? Ask your staff!
Posted on14. Mar, 2011 by susan.
The people working for you are an often untapped source of ideas. Companies such as Google and Apple are renowned for their ability to use this resource. Are you making the most of yours? Tomorrow I’m facilitating an annual strategic planning day for a client I’ve been coaching since 2004. As an established and successful [...]
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What makes a good manager?
Posted on07. Feb, 2011 by susan.
What makes ‘a good manager’? Leadership Management Australasia (LMA) released a summary of the key findings of the Leadership, Employment and Direction (LEAD) Survey in December 2010. This list of ’22 Characteristics of Good Managers’ makes interesting reading. How many can you check off for yourself or your managers? Is trustworthy and open in approach [...]
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Is ignorance really bliss?
Posted on31. Jan, 2011 by susan.
“When ignorance is bliss, ’tis folly to be wise.” – Thomas Gray, 1742. We often hear this quote, but would living by it be a useful strategy? In business and at work, as in other areas of life, we may experience: 1. Blissful ignorance – not knowing you don’t know. Often comes before a crisis! [...]
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Top 10 of 2010
Posted on10. Jan, 2011 by susan.
We’re ready for a big year in 2011! Before we get too far into the new year and a new decade, we decided to take a look back and compile this list for you, of the favourite posts from our blog in 2010. In case you missed any of them, you can read them right [...]
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Your easy performance management checklist
Posted on15. Nov, 2010 by susan.
Viewers of last Wednesday’s webinar were suprised to learn that most performance management processes are a big waste of time. How do you assess the value of your process? Here’s an easy checklist: 1. Do you have all the information you need to set meaningful goals ? 2. Do all your employees get to have a [...]
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