Tag Archives: communication

BALANCE AT WORK BLOG

Communication failure

If I had to pick one issue that is the most prevalent in my work with teams, it is – without doubt – communication. Experience with our Team Health Check shows that this is the hardest thing for many team leaders to get right, despite their best intentions.

Here are some of the reasons why communication often misses the mark:

1. Lack of awareness about the impact of our communication style.  Unless you ask them, you are not likely to know how your style affects your team’s motivation and effectiveness.  

Solution:  Consider asking your team for feedback.  An effective way to do this quickly and confidentially is by using the Team Health Check.  Our clients are finding they get some surprising responses when their team ranks statements such as these: 

  •  Everyone’s input is listened to and appreciated by the rest of the team.
  •  We openly and constructively resolve differences and conflicts.
  •  Interactions within the team are respectful, open and honest.

(There are 20 questions in total, covering the full range of teamwork criteria.)

2. We communicate with our team the way we like to be communicated to.  For example, if you appreciate frank and straightforward information from others, you are likely to be direct in the way you talk to your team.  

Solution: Recognise that what works for you will not work for everybody.

3. Not understanding team members’ communication preferences. Closely related to the previous point, there is great value in having an insight into the different communication styles on your team. 

Solution:  Use a tool to diagnose the individual preferences. The Harrison Assessment system measures the following communication traits:  Frank, Diplomatic, Blunt, Evasive, Avoids Communication, Wants Frankness and Tolerates Bluntness..

4. Lacking a sufficient range of communication styles to be able to meet the needs of  team.  When you know what’s missing, it’s easy to fill the gaps with knowledge and practice.

Solution:  Coaching is available to help you use your communication strengths to develop more effective ways to communicate with the full range of people you will encounter in business.  For more information on our coaching systems, please contact us.

The final – and perhaps the most important – point is this: 

Just because you don’t think you have a problem, doesn’t mean there’s not an issue there.  Your business can only benefit if you take the time to find out.

To read more about the Team Health Check, click here.

"The last couple of years at batyr has seen incredible growth and the Balance at Work team has supported us along the way. They have helped us improve leadership skills across the team by helping us source and manage mentors, and even engaging as mentors themselves. As a young and fresh CEO Susan has also supported me personally with genuine feedback and fearless advice to achieve great things. "
By Sam Refshauge, CEO, batyr
"We used the Harrison Assessment tools followed by a debrief with Susan, for career development with staff, which then allowed us to work with Susan to create a customised 360 degree review process. Susan has a wealth of knowledge and is able to offer suggestions and solutions for our company. She is always ready to get involved and takes the time to show her clients the capability of Harrison Assessments. "
By Jessica Hill, Head of People and Culture, Choice
"Balance at Work are the ideal external partners for us as they completely get what we are trying achieve in the People and Culture space. Their flexibility and responsiveness to our needs has seen the entire 360 approach being a complete success. The online tool and the follow up coaching sessions have been game changers for our business. The buzz in the organisation is outstanding. Love it! Thanks again for being such a great support crew on this key project."
By Chris Bulmer, National GM Learning and Development, ISS Australia
"We use Harrison Assessments with our clients to support their recruitment processes. We especially value the comprehensive customisable features that allow us to ensure the best possible fit within a company, team and position. Balance at Work is always one phone call away. We appreciate their valuable input and their coaching solutions have also given great support to our clients."
By Benoit Ribe, HR Solutions Manager, Polyglot Group
"The leadership team at Insurance Advisernet engaged Susan from Balance at Work to run our leadership development survey and learning sessions. Susan was very professional in delivering the team and individual strengths and opportunities for growth. Susan's approach was very "non corporate" in style which was refreshing to see. I can't recommend Balance at Work more highly to lead, employee and team development sessions."
By Shaun Stanfield, Managing Director, Insurance Advisernet

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