Tag Archives: engagement
Giving feedback? Remember the other F-words
Posted on20. Oct, 2011 by susan.
Feedback is one area some people struggle with when managing staff. Remembering some other f-words could make it easier! Here are some quick tips to giving feedback that will be well received and acted upon: 1. Always give feedback face-to-face. 2. Giving feedback on a frequent basis makes it normal and expected. 3. Be fair [...]
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Why job fit matters for business
Posted on02. Aug, 2011 by susan.
Career guru Kate Southam, wrote on her Cube Farmer blog last week “Whether it is a pair of shoes or a job role, wrong fit hurts”. The wrong fit hurts employees and the companies they work for, their colleagues and their customers. The discomfort they are feeling radiates in all directions and can have substantial [...]
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Critical skill shortage 5: Technical skills
Posted on04. Jul, 2011 by susan.
Welcome to the final article in this series based on data about skills shortages in the banking and finance sector, collected in the Kelly Skills at Work 2010 study. See our blog for previous articles on this topic. All the skills we looked at previously in this series – communication, problem solving and decision making, [...]
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Critical skill shortage 4: People management
Posted on20. Jun, 2011 by susan.
This is the fifth article in a series based on data about skills shortages in the banking and finance sector, collected in the Kelly Skills at Work 2010 study. See our blog for previous articles in this series. The ability to lead, motivate and inspire others is another skill that was identified as being critical [...]
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How referable is your business?
Posted on12. Apr, 2011 by susan.
Lead generation is now more important than ever and client referrals are the most profitable way to build your business. Do you have a systematic referral process that makes it easy for your clients to refer you to others? Given the volatility in the market and the caution among clients, it is now more important [...]
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Are you ready for the long goodbye?
Posted on29. Mar, 2011 by susan.
Last week’s article on how many employees want to change jobs – and why – had some great feedback. If you missed the article, click here to read it. Among the responses to the article was this: Hi Susan Sometimes I can’t let your articles go by without comment. I am stunned at the stats. [...]
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Looking for fresh ideas? Ask your staff!
Posted on14. Mar, 2011 by susan.
The people working for you are an often untapped source of ideas. Companies such as Google and Apple are renowned for their ability to use this resource. Are you making the most of yours? Tomorrow I’m facilitating an annual strategic planning day for a client I’ve been coaching since 2004. As an established and successful [...]
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Top 10 of 2010
Posted on10. Jan, 2011 by susan.
We’re ready for a big year in 2011! Before we get too far into the new year and a new decade, we decided to take a look back and compile this list for you, of the favourite posts from our blog in 2010. In case you missed any of them, you can read them right [...]
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Why rewards (often) don’t work
Posted on25. Oct, 2010 by susan.
Many managers try very hard to find new and more effective ways to motivate their staff through rewards. Are you one of them? Could seeking to motivate people with monetary rewards ultimately be a waste of time, effort and money? Take a look at this video animation (just 11 minutes long) of a talk given by Daniel Pink and [...]
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Ten Top Tips from Savvy CEOs
Posted on18. Oct, 2010 by susan.
Last Tuesday, the PricewaterhouseCoopers Master of Business Series hosted a panel discussion on ‘How can I harness the passion of my people to fuel my business growth?’ This is a topic of interest to all managers, so I’ve provided a summary below. The panel members were: Steve McCarthy (CEO, Adshel), Tracey Mitchell (MD, Mitchell Personnel [...]
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When does a 'group' become a 'team'?
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Wondering what your team's thinking?
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Are you compliant with employment standards?
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1 in 3 candidates lie. Will you hire a liar?
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Looking for some workplace magic?
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susan: Thanks, William, for your comment. Your approach ...
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William Mills: Our CVP is well understood and most importantly it...
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John Drury: Hi Susan I totally agree with your article. Coa...
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