Tag Archives: practice
How referable is your business? (continued)
Posted on19. Apr, 2011 by susan.
Following on from our article last week – ‘How referable is your business?’ – see below for a further two tips on how you can build up your referral business. Step 3 – Acknowledge your clients’ fear and make them look good Your client may often wonder whether the referral process will take up too [...]
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How referable is your business?
Posted on12. Apr, 2011 by susan.
Lead generation is now more important than ever and client referrals are the most profitable way to build your business. Do you have a systematic referral process that makes it easy for your clients to refer you to others? Given the volatility in the market and the caution among clients, it is now more important [...]
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Can you deliver on your Client Value Proposition?
Posted on14. Sep, 2010 by susan.
When you make a promise to a client, are you confident your staff can – and will – keep it? Many businesses, especially in financial services, struggle to identify and define their client value proposition (CVP). The AFA 2010 White Paper provides valuable insights from consumer research. One area covered in the research was ‘loyalty drivers’. [...]
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Five reasons interviews often miss their mark
Posted on24. Aug, 2010 by susan.
Research shows that if you use an interview as your main decider, you have only a 14% chance that the person you choose will perform well in the role! Today’s article by Dr Dan Harrison explores why. Given that we continue to use interviews, it’s in our interests to make them as effective as possible. Our webinar TOMORROW will show you how! Book your [...]
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Wondering what your team’s thinking?
Posted on12. Jul, 2010 by susan.
Those who attended our webinar ‘How to Make Your Good Team Great’ last week already know about our ‘Team Health Check’. (And with our special offer to webinar participants, their requests are coming in fast!) The Team Health Check has been designed to give you a snapshot of how things are in your team. [...]
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What I learnt about business in two days in Hong Kong
Posted on10. May, 2010 by susan.
Last week I attended expert level training on Harrison Assessments, delivered by the founder, Dr Dan Harrison. It was wonderful to have the opportunity to learn from Dan himself, as well as the many experienced users from around Asia. It was also my first visit to Hong Kong and led me to reflect on what we could learn [...]
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Overcoming ‘interview infatuation’
Posted on20. Jan, 2010 by susan.
When I met Matthew Farrell, Principal of Five Pillars Financial Planning, he was in the process of selecting a new financial planner to support the growth of his business. Matthew was impressed with a candidate but confided that one of the traps he’d fallen into in the past was loving someone at the interview, only [...]
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Could your team win a grand final?
Posted on29. Sep, 2009 by susan.
Our September newsletter is out now! Could your team win a grand final? Free downloads: Sample reports, Fair Work best practice guidelines Restructuring a business
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Overcoming ‘interview infatuation’
Posted on31. Jul, 2009 by susan.
When I met Matthew Farrell, Principal of Five Pillars Financial Planning, he was in the process of selecting a new financial planner to support the growth of his business. Matthew was impressed with a candidate but confided that one of the traps he’d fallen into in the past was loving someone at the interview, only [...]
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Using interviews to assess job behaviour
Posted on07. Jul, 2009 by susan.
The following information is an excerpt from the whitepaper ‘Best Practices in Talent Assessment’ by Dan Harrison, PhD, of Harrison Assessments International ©2008 Harrison Assessments International. For a copy of the full report, please email us. In the past, interviews have been used as the primary means assess attitude, motivation, and job behaviour. However, even [...]
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When does a 'group' become a 'team'?
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Wondering what your team's thinking?
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Are you compliant with employment standards?
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1 in 3 candidates lie. Will you hire a liar?
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Looking for some workplace magic?
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susan: Thanks, William, for your comment. Your approach ...
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William Mills: Our CVP is well understood and most importantly it...
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John Drury: Hi Susan I totally agree with your article. Coa...
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