Tag Archives: success
How referable is your business? (continued)
Posted on19. Apr, 2011 by susan.
Following on from our article last week – ‘How referable is your business?’ – see below for a further two tips on how you can build up your referral business. Step 3 – Acknowledge your clients’ fear and make them look good Your client may often wonder whether the referral process will take up too [...]
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Four simple questions to bring you more referrals
Posted on05. Apr, 2011 by susan.
A couple of weeks back, I was eating lunch with a business colleague I’ve known for years when she asked “What is it exactly that you can do for my clients?” We talk all the time about why ‘referral clients’ are the best clients. We know why we want them and having clients referred to [...]
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Looking for fresh ideas? Ask your staff!
Posted on14. Mar, 2011 by susan.
The people working for you are an often untapped source of ideas. Companies such as Google and Apple are renowned for their ability to use this resource. Are you making the most of yours? Tomorrow I’m facilitating an annual strategic planning day for a client I’ve been coaching since 2004. As an established and successful [...]
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How will 2011 be different for you?
Posted on13. Dec, 2010 by susan.
In the previous update, I encouraged you to take a look at what you’d achieved in 2010. Many readers were pleasantly surprised! It can be very empowering to put aside the everyday demands on your time and reflect on what’s going well – and not so well. As you prepare to have a brilliant 2011, [...]
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Three things you should know about yourself
Posted on23. Nov, 2010 by susan.
…and anyone you employ! Talking to a client yesterday about the potential to promote a staff member, I was reminded (again) of the power of awareness of our strengths and limitations. Whether you’re hiring new staff or developing existing staff, positive change has to start from a point of knowledge and acknowledgement. Even if you [...]
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Top Tips for Interviewing Candidates
Posted on27. Aug, 2010 by susan.
This is a recording of the webinar held on Wednesday 25 August 2010. View now for an offer closing 31 August 2010. Top Tips For Interviewing Candidates from Susan Rochester on Vimeo.
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Should you be asking THAT question?
Posted on17. Aug, 2010 by susan.
When interviewing job candidates, we all have favourite questions we always like to ask. The effectiveness of some of these questions is questionable, to say the least. As candidates, I’m sure we’ve all heard some screamers. I thought asking a person what car they drive was pretty poor, until someone told me they’d been asked “If you were [...]
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Wondering what your team’s thinking?
Posted on12. Jul, 2010 by susan.
Those who attended our webinar ‘How to Make Your Good Team Great’ last week already know about our ‘Team Health Check’. (And with our special offer to webinar participants, their requests are coming in fast!) The Team Health Check has been designed to give you a snapshot of how things are in your team. [...]
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Why is it so hard to get lasting results from team-building activities?
Posted on12. Jul, 2010 by susan.
Often when we think a team isn’t as productive as it could be, our first reaction is to spend some money on team-building exercises, often off-site. In my experience, your typical team-buildling challenge or social activity is great for getting out of the office and having some fun together… What they’re not great for is [...]
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Are you getting the full picture?
Posted on15. Jun, 2010 by susan.
Sometimes we make employment decisions without access to all the facts. When our daughter asked to start piano lessons recently, I didn’t ask to see the teacher’s qualifications before agreeing for her to learn from him. Qualifications are important! So why didn’t I even think to ask? Probably because I’ve had the opportunity to observe not only [...]
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When does a 'group' become a 'team'?
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Wondering what your team's thinking?
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Are you compliant with employment standards?
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1 in 3 candidates lie. Will you hire a liar?
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Looking for some workplace magic?
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Fran: Great points made here Susan, I would say that all...
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susan: Thanks, William, for your comment. Your approach ...
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William Mills: Our CVP is well understood and most importantly it...
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John Drury: Hi Susan I totally agree with your article. Coa...