Last week I attended expert level training on Harrison Assessments, delivered by the founder, Dr Dan Harrison. It was wonderful to have the opportunity to learn from Dan himself, as well as the many experienced users from around Asia.
It was also my first visit to Hong Kong and led me to reflect on what we could learn from the locals about doing business better. Here’s my summary:
- Welcome clients like old friends, with respect and hospitality.
- Do your best to anticipate their needs so you make it as easy as possible for them to do business with you.
- Have a clear structure and processes so they know what will happen next and why – and who is responsible.
If you did just these three things, why would your clients ever want to go anywhere else?