Susan Rochester is the managing director of Balance at Work. Susan has over 30 years’ experience across a range of industries, a Master of Human Resource Management degree and expert accreditation in Harrison Assessments.
Susan's highest scoring personality traits
Helpful – the tendency to respond to others’ needs and assist or support others to achieve their goals. Takes initiative – the tendency to perceive what is necessary to be accomplished and to proceed on one’s own. Flexible – the tendency to easily adapt to change. Cause motivated – the tendency to be motivated to help society
Strategic judgement – the tendency to have a balance of traits necessary to discern pertinent information and to formulate an effective strategy. Coaching – the tendency to be an effective facilitator of the development of others. Innovation – the tendency to create new and more effective ways of doing things
Paula Ford started working as a consultant at Balance at Work in 2016. Paula brings to the team valuable skills and experience in HR strategy and organisational development. You can connect with Paula on LinkedIn.
Paula's career path
I started my working life in finance in a large private sector organisation but then decided that I really wanted to work closely with employees. From there I did a secondment in HR and loved it. I went back to study and moved into the HR field. The more experience I got the more I realised that the psychology side of HR was what really interested me. Since then I have focused more in this area and completed further studies in management psychology.
Paula's message to her younger self
Have the courage to try different things and take on opportunities. If they seem daunting, know that you will never fail as success is not about achieving the highest level of performance or getting things right but it is about the experiences along the way that will help you grow as a person.
Susan Toole has been the administrative engine of Balance at Work since 2010. Without her commitment, her organisational ability, her finance skills - and her flawless 'common sense' - we'd be lost. To connect with Susan on LinkedIn click here.
Why Susan likes working here
This role has allowed me to venture back into the workforce on a part-time basis, whilst my children were still young. I enjoy having the flexibility to juggle work along with the needs of three young children and a husband, which is most important to me!
I admire Richard Branson. His quote “Clients do not come first. Employees come first. If you take care of the employees, they will take care of the clients” is something so many employers still need to learn.
My friends and family also know I am a Disney freak, so my other choice would be Walt Disney. My favourite Disney quotes are very simple: “The way to get started is to quit talking and begin doing” and “Keep moving forward”.